Monitoring - From 22nd February 2024, we will be migrating all Microsoft 365 mailboxes to our new platform. Once your migration is complete, you will need to perform several actions to ensure a smooth transition:

1) Reset the password for each Microsoft 365 user on your account.

How to reset your password
1. Log in to your 123 Reg Control Panel and go to the ‘My Products’ section.
2. Click on the ‘Manage All’ option next to the Email & Office category.
3. Select ‘Manage’ next to the name of the user you wish to change the password for.
4. Select ‘Password’.
5. Enter a password, confirm, and set a recovery email (optional).

2) Update the password for your mailbox if you’ve added it to third-party email clients like Outlook or Gmail.


Feb 22, 2024 - 10:50 GMT
Update - We are continuing to investigate this issue.
Dec 07, 2023 - 13:20 GMT
Investigating - Please note: you are no longer able to create any new Generation 1 mailboxes. We have taken this action to help finalise our ongoing migration of Generation 1 mailboxes to our new platform.

If you have any unused email packages for paid Generation 1 mailboxes within your account, these email packages will remain valid and, once the migration has completed, you can use them to create Generation 2 mailboxes. If you require urgent help regarding the creation of a Generation 2 mailbox using these unused email packages prior to the migration being complete, please contact our Support team for help setting this up.

Any unused free email packages for bundled Generation 1 mailboxes (i.e. free mailboxes included as part of a paid package like Website Builder or Web Hosting) will not remain valid post-migration. If you are affected by this, please contact our Support team to discuss available options.

Dec 07, 2023 - 13:19 GMT
Investigating - Some customers are experiencing issues accessing our live chat function through their 123 Reg Control Panel.

If you cannot see the chat icon via your Control Panel, please access your 'Contact Preferences' within your 'Account Settings', followed by 'Cookie Tracking'. From there, select 'Manage Cookies' and make sure that the Support option is enabled.

We apologise for any inconvenience this might cause.

Jan 31, 2024 - 12:30 GMT

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Feb 22, 2024

Unresolved incident: Microsoft 365 - Upcoming Migrations.

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