Update - We are continuing to investigate this issue as a high priority and are speaking with Microsoft to resolve this matter. In the meantime please don't hesitate to reach out to our customer support teams.
We apologise for the delay in updates and will share timings for a fix as soon as possible.
Apr 10, 2024 - 15:55 BST
Investigating - Customers may experience issues when attempting to add their Microsoft 365 mailbox to Outlook. We have also received reports that customers are having difficulties activating Microsoft apps.
We are investigating these issues and hope to have them resolved as soon as possible. In the meantime, customers can access their mailboxes/online apps version via Microsoft's official website: https://portal.office.com/
We apologise for any inconvenience this may cause.
Mar 26, 2024 - 15:49 GMT
Investigating - Some customers are experiencing issues accessing our live chat function through their 123 Reg Control Panel.
If you cannot see the chat icon via your Control Panel, please access your 'Contact Preferences' within your 'Account Settings', followed by 'Cookie Tracking'. From there, select 'Manage Cookies' and make sure that the Support option is enabled.
We apologise for any inconvenience this might cause.
Jan 31, 2024 - 12:30 GMT
Resolved -
This incident has been resolved.
Jul 25, 11:53 BST
Investigating -
We are currently experiencing issues with our primary phone lines and are unable to take calls at this time. Our team is actively working to resolve the problem.
In the meantime, you can reach us on our secondary phone number: 0207 025 7130. Additionally, please feel free to contact us via our chat service or raise a support ticket at https://ticketing.123-reg.co.uk/.
We apologize for any inconvenience and appreciate your understanding.