If you have any unused email packages for paid Generation 1 mailboxes within your account, these email packages will remain valid and, once the migration has completed, you can use them to create Generation 2 mailboxes. If you require urgent help regarding the creation of a Generation 2 mailbox using these unused email packages prior to the migration being complete, please contact our Support team for help setting this up. https://www.123-reg.co.uk/contact/
Any unused free email packages for bundled Generation 1 mailboxes (i.e. free mailboxes included as part of a paid package like Website Builder or Web Hosting) will not remain valid post-migration. If you are affected by this, please contact our Support team to discuss available options.
Dec 07, 2023 - 13:19 GMT
Update - We are continuing to monitor for any further issues.
Jun 07, 2023 - 08:10 BST
Update - We are continuing to monitor for any further issues.
Jun 06, 2023 - 15:08 BST
Update - We are continuing to monitor for any further issues.
Jun 04, 2023 - 15:08 BST
Monitoring - Starting April 20 we're advising our customers to prepare for the migration of Generation 1 mailboxes on our new platform. The migration is scheduled to start mid-May. Please refer to the dates and action points below in order to ensure a smooth transition:
Forwarder limit set to 50: COMPLETED Removal of ‘Domain Reject’ email forwarding rules: COMPLETED Clean-up of invalid/unused items (i.e. catch-alls, forwarders, mailboxes): COMPLETED Update mailbox passwords: COMPLETED - PASSWORDS RANDOMISED Check mailboxes and associated domains exist in the same account: COMPLETED - INVALID MAILBOXES DELETED Reduce email forwarder total to 50 or less: COMPLETED - ALL FORWARDERS MIGRATED Reduce recipients for each email forwarder to 10 or less: COMPLETED - FORWARDERS WITH EXCESS RECIPIENTS DELETED Replace catch-all forwarders with catch-all mailboxes: COMPLETED- CATCH-ALL FORWARDERS DELETED Please read the following article for further details on these actions:
Investigating - Customers may be able to resolve the email client issues by A) resetting the password for their mailbox and updating the new password within their email client's settings, and B) updating the incoming and outgoing servers on their email client. Please back up your emails before performing either of these actions.
If you are still experiencing technical issues after completing both of these actions, please contact our Support team: https://www.123-reg.co.uk/contact/
Nov 03, 2023 - 14:55 GMT