Update - We are continuing to investigate this issue as a high priority and are speaking with Microsoft to resolve this matter.
In the meantime please don't hesitate to reach out to our customer support teams.

We apologise for the delay in updates and will share timings for a fix as soon as possible.

Apr 10, 2024 - 15:55 BST
Investigating - Customers may experience issues when attempting to add their Microsoft 365 mailbox to Outlook. We have also received reports that customers are having difficulties activating Microsoft apps.

We are investigating these issues and hope to have them resolved as soon as possible. In the meantime, customers can access their mailboxes/online apps version via Microsoft's official website: https://portal.office.com/

We apologise for any inconvenience this may cause.

Mar 26, 2024 - 15:49 GMT
Investigating - Some customers are experiencing issues accessing our live chat function through their 123 Reg Control Panel.

If you cannot see the chat icon via your Control Panel, please access your 'Contact Preferences' within your 'Account Settings', followed by 'Cookie Tracking'. From there, select 'Manage Cookies' and make sure that the Support option is enabled.

We apologise for any inconvenience this might cause.

Jan 31, 2024 - 12:30 GMT

About This Site

Here you’ll see the current status of our products and services.

If you’re experiencing an issue that isn’t listed here, please let us know by contacting us. We’re here to help every day of the week!

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Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Resolved - This incident has been resolved.
May 9, 11:30 BST
Monitoring - From 22nd February 2024, we will be migrating all Microsoft 365 mailboxes to our new platform. Once your migration is complete, you will need to perform several actions to ensure a smooth transition:

1) Reset the password for each Microsoft 365 user on your account.

How to reset your password
1. Log in to your 123 Reg Control Panel and go to the ‘My Products’ section.
2. Click on the ‘Manage All’ option next to the Email & Office category.
3. Select ‘Manage’ next to the name of the user you wish to change the password for.
4. Select ‘Password’.
5. Enter a password, confirm, and set a recovery email (optional).

2) Update the password for your mailbox if you’ve added it to third-party email clients like Outlook or Gmail.


Feb 22, 10:50 GMT
May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.