Investigating - Please note: you are no longer able to create any new Generation 1 mailboxes. We have taken this action to help finalise our ongoing migration of Generation 1 mailboxes to our new platform. We expect this migration will be completed by 15th December 2023.
https://www.123-reg.co.uk/support/uncategorised/email-hosting-migration-frequently-asked-questions/
If you have any unused email packages for paid Generation 1 mailboxes within your account, these email packages will remain valid and, once the migration has completed, you can use them to create Generation 2 mailboxes. If you require urgent help regarding the creation of a Generation 2 mailbox using these unused email packages prior to the migration being complete, please contact our Support team for help setting this up.
https://www.123-reg.co.uk/contact/
Any unused free email packages for bundled Generation 1 mailboxes (i.e. free mailboxes included as part of a paid package like Website Builder or Web Hosting) will not remain valid post-migration. If you are affected by this, please contact our Support team to discuss available options.
Dec 07, 2023 - 13:19 GMT
https://www.123-reg.co.uk/support/uncategorised/email-hosting-migration-frequently-asked-questions/
If you have any unused email packages for paid Generation 1 mailboxes within your account, these email packages will remain valid and, once the migration has completed, you can use them to create Generation 2 mailboxes. If you require urgent help regarding the creation of a Generation 2 mailbox using these unused email packages prior to the migration being complete, please contact our Support team for help setting this up.
https://www.123-reg.co.uk/contact/
Any unused free email packages for bundled Generation 1 mailboxes (i.e. free mailboxes included as part of a paid package like Website Builder or Web Hosting) will not remain valid post-migration. If you are affected by this, please contact our Support team to discuss available options.
Dec 07, 2023 - 13:19 GMT
Update - We are continuing to monitor for any further issues.
Jun 07, 2023 - 08:10 BST
Jun 07, 2023 - 08:10 BST
Update - We are continuing to monitor for any further issues.
Jun 06, 2023 - 15:08 BST
Jun 06, 2023 - 15:08 BST
Update - We are continuing to monitor for any further issues.
Jun 04, 2023 - 15:08 BST
Jun 04, 2023 - 15:08 BST
Monitoring - Starting April 20 we're advising our customers to prepare for the migration of Generation 1 mailboxes on our new platform. The migration is scheduled to start mid-May. Please refer to the dates and action points below in order to ensure a smooth transition:
Forwarder limit set to 50: COMPLETED
Removal of ‘Domain Reject’ email forwarding rules: COMPLETED
Clean-up of invalid/unused items (i.e. catch-alls, forwarders, mailboxes): COMPLETED
Update mailbox passwords: COMPLETED - PASSWORDS RANDOMISED
Check mailboxes and associated domains exist in the same account: COMPLETED - INVALID MAILBOXES DELETED
Reduce email forwarder total to 50 or less: COMPLETED - ALL FORWARDERS MIGRATED
Reduce recipients for each email forwarder to 10 or less: COMPLETED - FORWARDERS WITH EXCESS RECIPIENTS DELETED
Replace catch-all forwarders with catch-all mailboxes: COMPLETED- CATCH-ALL FORWARDERS DELETED
Please read the following article for further details on these actions:
https://www.123-reg.co.uk/support/uncategorised/email-hosting-migration-important-actions/
For more details on this migration, please read the following guide:
https://www.123-reg.co.uk/support/uncategorised/email-hosting-migration-frequently-asked-questions/
GENERAL MIGRATION STATUS: Ongoing.
May 05, 2023 - 12:57 BST
Forwarder limit set to 50: COMPLETED
Removal of ‘Domain Reject’ email forwarding rules: COMPLETED
Clean-up of invalid/unused items (i.e. catch-alls, forwarders, mailboxes): COMPLETED
Update mailbox passwords: COMPLETED - PASSWORDS RANDOMISED
Check mailboxes and associated domains exist in the same account: COMPLETED - INVALID MAILBOXES DELETED
Reduce email forwarder total to 50 or less: COMPLETED - ALL FORWARDERS MIGRATED
Reduce recipients for each email forwarder to 10 or less: COMPLETED - FORWARDERS WITH EXCESS RECIPIENTS DELETED
Replace catch-all forwarders with catch-all mailboxes: COMPLETED- CATCH-ALL FORWARDERS DELETED
Please read the following article for further details on these actions:
https://www.123-reg.co.uk/support/uncategorised/email-hosting-migration-important-actions/
For more details on this migration, please read the following guide:
https://www.123-reg.co.uk/support/uncategorised/email-hosting-migration-frequently-asked-questions/
GENERAL MIGRATION STATUS: Ongoing.
May 05, 2023 - 12:57 BST
Investigating - Customers may be able to resolve the email client issues by A) resetting the password for their mailbox and updating the new password within their email client's settings, and B) updating the incoming and outgoing servers on their email client. Please back up your emails before performing either of these actions.
For details on how to back up your emails, please read this article: https://www.123-reg.co.uk/support/email/how-to-back-up-your-email/
For details on how to change your mailbox's password, please read this article: https://www.123-reg.co.uk/support/email/purchasing-and-configuring-your-123-reg-mailbox/#basic_text_8
For details on how to update your email client's incoming/outgoing servers, please read this article: https://www.123-reg.co.uk/support/email/my-generation-1-mailbox-isnt-working-on-third-party-email-clients-anymore-what-should-i-do/
If you are still experiencing technical issues after completing both of these actions, please contact our Support team: https://www.123-reg.co.uk/contact/
Nov 03, 2023 - 14:55 GMT
For details on how to back up your emails, please read this article: https://www.123-reg.co.uk/support/email/how-to-back-up-your-email/
For details on how to change your mailbox's password, please read this article: https://www.123-reg.co.uk/support/email/purchasing-and-configuring-your-123-reg-mailbox/#basic_text_8
For details on how to update your email client's incoming/outgoing servers, please read this article: https://www.123-reg.co.uk/support/email/my-generation-1-mailbox-isnt-working-on-third-party-email-clients-anymore-what-should-i-do/
If you are still experiencing technical issues after completing both of these actions, please contact our Support team: https://www.123-reg.co.uk/contact/
Nov 03, 2023 - 14:55 GMT
About This Site
Here you’ll see the current status of our products and services.
If you’re experiencing an issue that isn’t listed here, please let us know by contacting us. We’re here to help every day of the week!
123-reg.co.uk
Operational
123-reg.co.uk
Operational
Ordering
Operational
Renewals
Operational
Customer Support
Operational
Control Panel
Operational
Hosting
Operational
Web Hosting
Operational
Premium Hosting
Operational
Managed WordPress Hosting
Operational
Email & Office
Degraded Performance
Email Hosting
Degraded Performance
Webmail
Operational
Microsoft 365
Operational
Websites
Operational
Website Builder
Operational
Online Shop
Operational
Make Me A Website
Operational
Servers
Operational
VPS
Operational
Cloud Servers
Operational
DNS
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance